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Exp Walk-in For Seller Support/Customer Service Associate @ "Amazon" in Hyderabad
About Company
Name: Amazon
Website: www.amazon.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Hyderabad
Walk-in On 14th to 18th Mar 2017 Between 10:00 AM to 03:00 PM @ Hyderabad
Job Description:
Seller Support/Customer Service Associate
Profile 1: Seller Support � Full Time
The Seller Support Associate acts as the primary interface between Amazon and our business
partners.
The Seller Support Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the Amazon platform. The successful candidate has an immediate,
distinct effect on the experience of customers of Amazon, making a strong record of customer
focus a high standard for the role. A Seller Support Associate is expected to address chronic
system issues, provide process improvements, develop internal documentation, and contribute to a
team environment, all while adhering to service level agreements for phone and/or email cases.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate
escalation of Sellers� issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light
and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge
while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult
contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution,
and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends
to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments
teams as required to resolve Seller�s issues and questions.
Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
Compensation Details: INR 2,74,000 per annum
Benefits:-
Free Transport Facility
Night Shift Allowance
Sodexo Meal Coupons
Over Time benefits
Health Insurance benefits for Self and Dependents
Profile 2: Customer Service Associate � Full Time
Job of Customer Service Associate involves communicating with customers through different
mediums (Email, Chat and Phone) by utilizing a variety of software tools to navigate customer
accounts, research and review policies and communicate effective solutions in a fun and fast
paced environment
Skills:
Amazon is looking for candidates with:
Excellent communication (written and verbal)
Comprehension and problem solving skills
Familiarity with MS-Office, Internet Explorer
Good typing skills.
Willing to work in a 24*7 environment
Compensation Details �
Full Time:
Email : INR 1,73,000 per annum
Chat : INR 1,95,000 per annum
Voice (India) � INR 2,10,000 per annum
Voice (International) � INR 2,50,000 per annum
Benefits:-
Free Transport Facility
Night Shift Allowance
Sodexo Meal Coupons
Over Time benefits
Performance Incentives � Only for Full time Employees
Candidates can apply in online for this drive and attend the drive on the following venue.
Venue Address
HolyMary Group of Institutions,
Keesara, Bogaram Ghatkesar
Hyderabad
Click Here To Apply
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