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Freshers/Exp Hiring For Seller Support Associate @ "Amazon" in Bangalore

About Company

Name: Amazon


Job Details:

Education: Any Graduate

Experience: 0 - 5 Years

Job Location: Bangalore

Salary :
Rs: 2,75,000 - 4,00,000 P.A.

Walk-in On 14th to 30th June 2017 (Monday to Friday) Between 09:30 AM to 12:30 PM @ Bangalore

Job Description:

Seller Support Associate

The Seller Support Associate acts as the primary interface between Amazon and our 3rd party

sellers, providing phone and/or email support governed by internal service level agreements.

The Seller Support Associate will be responsible for providing timely and accurate operational

support to 3rd party Sellers on the Amazon platform.

The successful candidate has an immediate, distinct effect on the experience of customers of

Amazon, making a strong record of customer focus a high standard for the role.

A Seller Support Associate is expected to address chronic system issues, provide process

improvements, develop internal documentation, and contribute to a team environment.

Job Responsibilities:

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate

escalation of Sellers issues.

Maintains a positive and professional demeanor always portraying the company in a positive light

and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using

departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult

contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution,

and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends

to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments

teams as required to resolve Sellers issues and questions.

Desired Profile:

High energy, solution focused with a passion for customer service.

The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to

understand and empathize with sellers.

Willingness to work to high performance targets as well as an inquisitive and improvement based

approach to work are critical competencies for this role.

The Seller Support Associate demonstrates end to end ownership of every seller interaction and

couples this with proactive problem solving to provide exceptional support to sellers.

Venue Address

Orion building, GF, 8th, 9th, 10th & 11th Floor,

Bagmane Constellation Business Park,

K.R. Puram, Marathalli Ring Road,

Mahadevpura, Bangalore.

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