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Fresher/Exp Hiring For Seller Support Associate @ "Amazon" in Bangalore
About Company
Name: Amazon
Website: www.amazon.com
Job Details:
Education: Any Graduate
Experience: 0 - 5 Years
Job Location: Bangalore
Walk-in On 2nd to 30th June 2017 (Monday to Friday) Between 09:30 AM to 12:30 PM @ Bangalore
Job Description:
Seller Support Associate
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party
sellers, providing phone and/or email support governed by internal service level agreements.
The Seller Support Associate will be responsible for providing timely and accurate operational
support to 3rd party Sellers on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of
Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment.
Candidate Profile
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate
escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light
and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using
departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult
contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution,
and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends
to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments
teams as required to resolve Sellers issues and questions.
Desired Profile:
High energy, solution focused with a passion for customer service.
The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to
understand and empathize with sellers.
Willingness to work to high performance targets as well as an inquisitive and improvement based
approach to work are critical competencies for this role.
The Seller Support Associate demonstrates end to end ownership of every seller interaction and
couples this with proactive problem solving to provide exceptional support to sellers.
Venue Address
Orion building, GF, 8th, 9th, 10th & 11th Floor,
Bagmane Constellation Business Park,
K.R. Puram, Marathalli Ring Road,
Mahadevpura, Bangalore.
For Future Reference.
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