Fresher Hiring For Front Customer Service Associate @ "Amazon" in Coimbatore
About Company
Name: Amazon
Job Details:
Education: 12th/Any degree
Experience: 0-5 Years
Job Location: Coimbatore
Walk-in On 26th to 31st Mar 2018 Between 10:30 AM to 3:30 PM @ Coimbatore
Job Description:
Customer Service Associate Role Chat
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written
response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business � as much as 60 hours a week, most often
occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate
prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action-oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service
Candidate Profile
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate
and professional customer service to all Amazon customers. This vital position requires an action-
oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-
sales problems. Associates communicate with customers primarily through mail, chat and phone and
utilize a variety of software tools to navigate customer accounts, research and review policies and
communicate effective solutions in a fun and fast-paced environment.
Required documents: Please carry resume, passport size photograph and one Original Govt ID
proof for interviews.
Venue Address
Amazon Development Centre India Pvt. Ltd,
Tower-A, 3rd Floor,
India Land Tech Park Pvt.Ltd.,
CHIL SEZ, Keeranatham Main Road,
Saravanampatty,
Coimbatore -641035 (Tamilnadu)
For Future Reference.
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