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Fresher Hiring For Customer Service Associate @ "Amazon" in Hyderabad

About Company

Name: Amazon Development Centre (India) Pvt. Ltd.

Website: www.amazon.com

Job Details:


Education: Any Graduate

Experience: 0 - 5 Years 

Job Location: Hyderabad

Walk-in On 9th to 14th Oct 2017 Between 10:00 AM to 03:00 PM @ Hyderabad

Job Description:

Customer Service Associate


Willingness to work in 24*7 environment

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often

occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:


Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be

creative and analytical problem solvers with a passion for excellent customer service

Qualifications required:


Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Venue Address

Amazon Development Centre India Private Limited,

9th and 10th Floor, Building No.9,, Raheja Mind Space,,

Madhapur, Hyderabad, Telangana - 500081,India

Click Here To Apply

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