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Exp Hiring For Associate/Senior Associate @ "Amazon" in Hyderabad
About Company
Name: Amazon
Website: www.ericsson.com
Job Details:
Education: Any Graduate
Experience: 1 - 6 Years
Job Location: Hyderabad
Walk-in On 29th Oct 2016 Between 10:00 AM to 12:00 PM @ Hyderabad
Job Description:
Associate/Senior Associate
Receive & log all queries received through email in the Trouble Ticketing tool.
Responding to inquiries regarding policies and programs including benefits, attendance, payroll
deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards.
Thorough knowledge of policies & processes for multiple Customers group.
Ensure the Service level are achieved at all times for HRS processes.
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN
methodologies.
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
Take ownership for query resolution and individual metrics.
Candidate Profile
Minimum of 1-3 years of experience in voice process.
Willingness to work in call center / contact center / Help desk environment.
Strong attention to detail and good interpersonal skills.
Strong decision making and problem solving skills.
Ability to multi-task and agility to change in fast-paced dynamic environment.
Proficient with MS Excel and Word.
Application of phone and email etiquette in customer interactions.
Preferred Qualifications:
Prior experience in an in-bound / out-bound call center.
Handling HR help desk is desirable.
Experience in HR/HR shared services.
Experience in PeoplePortal.
Venue Address
Divyasree Trinity Building, Plot No. 6,
Hi-Tech City Layout, Survey Number 64,
Madhapur Village, Serilingampally,
Ranga Reddy District, Hyderabad 500081.
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