Fresher Hiring For Intern @ �Allscripts�
in Pune
About Company
Name: Allscripts India pvt ltd
Website: www.allscripts.com
Job Details
Education: B.E/B.Tech/MCA
Experience: Fresher
Location: Pune
Job Description
Intern - Support Consultant
Associate
1. Handle
incoming customer calls and cases for Allscripts Sunrise Application.
2. Provides
client assistance promptly and accurately to ensure client satisfaction by
using proper departmental procedures for call control, problem resolution,
reporting and escalation.
3.
Troubleshooting at customer site if necessary.
4.
Supplement implementation team efforts as needed.
5. Use
product specific diagnostic tools and techniques to resolve customer issues.
6. Dial
into customer sites to collect and analyze data in the appropriate format as a
means to troubleshooting issues
7.
Replicate issues, document results and present issue resolution to customers.
8. Work
with Product Development Teams to troubleshoot software.
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