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Freshers/Exp Hiring For Associate Technical Support Consultant @ "Allscripts" in Pune
About Company
Name: Allscripts
Website: www.allscripts.com
Job Details:
Education: Any Graduate
Experience: 0 - 2 Years
Job Location: Pune
Job Description:
Associate Technical Support Consultant
Interact with customers to help troubleshoot & resolve highly complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the
areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or
issues.
Stay abreast of current technology in products, design changes, and new products offered.
May travel to client site in order to resolve extremely complex customer and product issues.
Candidate Profile
Academic and professional qualifications: Associate's or Bachelor's degree in computer science/IT
or equivalent, relevant work experience. Professional Certification such as MCITP or MCP preferred.
Experience: 0 - 2 years experience with a demonstrated competence in functional or technical
troubleshooting of the assigned products.
Travel: Minimal Travel may be required.
Work Arrangements: Able and willing to work on shifts or to be on an after hours beeper rotation.
Click Here To Apply
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