Fresher & Exp Hiring For Technical
Support Engineer @ �Alcatel Lucent� in Bangalore
About Company
Name: Alcatel Lucent
Website: www.alcatel-lucent.com
Job Details
Education: Any Graduate/PG
Experience: Fresher/Exp
Location: Bangalore
Job Description
Technical Support Engineer
Create and
maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction
by providing services fully compliant with the SLA.
Troubleshoot,
diagnose, and suggest/perform corrective or preventative maintenance actions on
problems reported by customers.
Escalate to
subsequent support level as needed.
Use and
provide appropriate CARES and outage documentation, contribute to/review
upgrade guides and other procedural documentation.
Act as
�Outage Manager� by identifying the impact of the outage and changes made to
the customer network.
Ensure
outage situations are documented per guidelines to meet contractual root cause
analysis obligations.
Provide
pragmatic and effective recovery. Manage and communicate the related risks.
Qualifications:
Advanced
technical college / University of applied science in telecommunication,
networking with focus on security (LAN/WAN/Security)
Hands-on
experience in the following areas:
Firewalls
(at least one of the following : Junos / Juniper Netscreen; Checkpoint,
Fortinet), reverse proxy BlueCoat, F5 load balancers, IDS/IPS, DDOS-Prevention,
Penetration Testing, Vulnerability Management
Know how in
the following protocols and technologies: IP, TCP/UDP, IPsec, VPN
Relevant
experience in networking and network security in an ISP environment
Experience
in project management
CCNA, CCNP,
JNCIA, (or equivalent) qualification
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