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Freshers & Exp Walk-in For Service Desk Analyst @ �Adecco India" in Bangalore
About Company
Name: Adecco India
Website: www.adecco.co.in
Job Details Education: Any Graduate/Diploma
Experience: 0 - 1 Years
Job Location: Bangalore
Walk-In On 20th to 24th Jan 2014 @ Bangalore
Job DescriptionService Desk Analyst
Technologist to respond to the incidents / issues reported by Customer predominantly through
Voice Interaction and also through email, chat & remote support.
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves
or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz logging the incident with proper priority,
categorization and documentation, performs follow up on all necessary incidents as defied in
process with customer to ensure timely closure.
Candidate Profile
Candidates should possess Bachelor degree or 3 year diploma from a recognised niversity/Institute.
Should have Excellent communication skills, with neutral accent.
Fundamental Technical know-how on system trouble shooting.
Should have Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA
etc Continent customers.
BPO / Call Center experience can be considered post evaluating the technical knowledge of the
candidate.
Walk-in Address
Adecco India
No. 2, NAL Wind Tunnel Road,
Murgeshpalya,
Bangalore - 560 017
For Future Reference.
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