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Exp Walk-in For Technical Support Analyst @ "Accenture" in Hyderabad
About Company
Name: Accenture
Website: www.accenture.com
Job Details:
Education: Any Graduate
Experience: 1 - 4 Years
Job Location: Hyderabad
Walk-in On 6th to 8th April 2016 Between 10:00 AM to 03:00 PM @ Hyderabad
Job Description:
Technical Support Analyst
The objective of the Agent is to provide world class technical support and Query management
through analysis and problem solving in order to facilitate users to get the most out of their
product experience.
Experience with web computing, Android and Chrome devices, and other current consumer
web-enabled technologies is required.
Candidate Profile
Communicate bug fixes and new product enhancements to customers.
Report enhancement requests received from customer regarding hardware, application, or
documentation.
Provide customer and technical support to customers through chat and email requests.
Independently identify, troubleshoot, document, categorize and replicate customer problems and
then escalate complex problems according to defined escalation procedures.
Find response from Forums and help clients resolve their queries.
Process warranty and replacement requests for products.
Retain ownership of all cases throughout the resolution process.
Skills:
Minimum 24months PC / Tech support experience support on all Google products and on OS
systems.
Openness to work flexible hours as required, including night shifts and holidays.
Excellent email communication skills as previously demonstrated.
Excellent verbal, written, and interpersonal communication skills in English.
Ability to troubleshoot and resolve technical problems individually or in a team environment.
Ability to demonstrate customer empathy, excellent customer diplomacy skills.
Ability to manage multiple tasks and priorities including good time management skills.
Address customer questions in a timely manner while maintaining a level of quality incommunication
that meets or exceeds written expectations.
Venue Address
HirePro Consulting, 2nd Floor,
Vaibhav Enclave, Plot # 83,
Arunodya Colony, 1-98/7/33/83,
Madhapur, Hyderabad 500081,
Landmark: Nearby Image hospital.
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