Fresher Hiring For Helpdesk Support @ �Accenture� in Bangalore About Company Name: Accenture Website: www.accenture.com Job Details Education: Diploma/Any Degree Experience: Fresher Location: Bangalore Job Description Helpdesk Support Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. Follows the incident life cycle as defined by process viz � logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure. Skill Requirement : Bachelor degree or 3 year diploma Excellent communication skills, with neutral accent Fundamental Technical know-how on system trouble shooting Desired : Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer Domestic tech support can be considered post evaluating on Voice and accent of candidate BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate Click Here To Apply
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