Fresher Hiring For Helpdesk Support @
�Accenture� in Bangalore
About Company
Name: Accenture
Website: www.accenture.com
Job Details
Education: Diploma/Any Degree
Experience: Fresher
Location: Bangalore
Job Description
Helpdesk Support
Technologist
to respond to the incidents / issues reported by Customer predominantly through
Voice Interaction and also through email, chat & remote support
Technologist
to identify, investigate and diagnose the issue and take necessary action viz
resolves or assigns the issue to right assignment group.
Follows the
incident life cycle as defined by process viz � logging the incident with
proper priority, categorization and documentation, performs follow up on all
necessary incidents as defied in process with customer to ensure timely
closure.
Skill Requirement :
Bachelor
degree or 3 year diploma
Excellent
communication skills, with neutral accent
Fundamental
Technical know-how on system trouble shooting
Desired :
Technical
Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience
should be from voice based technical support desk, supporting Americas/Europe/
EMEA etc Continent customer
Domestic
tech support can be considered post evaluating on Voice and accent of candidate
BPO/ Call
Center experience can be considered post evaluating the technical knowledge of
the candidate
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