Freshers Off-campus For New Associate @ �Accenture" in Mohali
About Company
Name: Accenture Website: www.accenture.com
Job Details Education: B.Sc/BCA/NON-Science graduates and Diploma Experience: Freshers (2013 Passed out & 2014 passing out)
Job Location: Bangalore (majority), Kokatta & Pune Salary: Rs.1,95,300 / Annum
Off-campus On 7th July 2014 at 9:00 AM @ Mohali
Job Description
New Associate IT Operations � Level - 3
Attains a minimum of 80.0% of working hours monthly in an available state while logged into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours. Receives and logs customer problem/request/issues and ensures proper documentation. Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database.
Selection Process Group discussion, Voice & Accent round, Aptitude test, HR Interview Joining will be in the month of August
Candidate Profile Candidates should posess B.Sc, BCA , NON-Science graduates and Diploma from 2013 & 2014
Batch Familiarity with IT Systems Ability to be flexible and work analytically in a problem-solving environment Good communication (written and oral) and interpersonal skills Good Voice & Accent Candidateshave ability to resolve technical issues and escalate issues when appropriate Candidates should have good Attitude and willingness to learn Okay to work in 24x7 shifts.
Venue Address
Chandigarh Group of Colleges
Landran- Mohali
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