Freshers Off-campus For New Associate @ �Accenture" in Mohali
About Company
Name: Accenture Website: www.accenture.com
Job Details Education: B.Sc/BCA/NON-Science graduates and Diploma Experience: Freshers (2013 Passed out & 2014 passing out)
Job Location: Bangalore (majority), Kokatta & Pune Salary: Rs.1,95,300 / Annum
Off-campus On 7th July 2014 at 9:00 AM @ Mohali
Job Description
New Associate IT Operations � Level - 3
Attains a minimum of 80.0% of working hours monthly in an available state while logged
into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues and ensures proper documentation.
Performs initial level of problem identification and attempts to resolve when appropriate;
otherwise, documents all troubleshooting efforts in problem ticket and makes prompt
notification to responsible party for resolution in order to minimize the amount of time
taken to resolve customer issues.
Assists with monitoring and tracking incidents to ensure resolution occurs within the
customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are
communicated effectively and receiving proper management attention.
Performs follow up on all incidents with customer to ensure customer satisfaction.
Develops and maintains knowledge of the problem tracking software and database.
Selection Process
Group discussion, Voice & Accent round, Aptitude test, HR Interview
Joining will be in the month of August
Candidate Profile
Candidates should posess B.Sc, BCA , NON-Science graduates and Diploma from 2013 & 2014
Batch
Familiarity with IT Systems
Ability to be flexible and work analytically in a problem-solving environment
Good communication (written and oral) and interpersonal skills
Good Voice & Accent
Candidateshave ability to resolve technical issues and escalate issues when appropriate
Candidates should have good Attitude and willingness to learn
Okay to work in 24x7 shifts.
Venue Address
Chandigarh Group of Colleges
Landran- Mohali
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