Fresher & Exp Hiring For Functional
Associate Analyst @ “ACS” in Bangalore
About Company
Name : ACS
Website : www.acs-inc.com
Job Details
Education : Any Graduate
Experience : 0 to 2 years
Location : Bangalore
Job Description
Functional Associate Analyst
Primary job responsibilities
include:
Review knowledge
articles that have been entered into the system by KM Authors and reviewed by
Subject Matter Experts (SMEs).
Review
knowledge articles for compliance to style guidelines and for consistency
within client knowledge base and across client knowledge bases.
Update
knowledge articles that are not complaint so that they meet program standards.
Gatekeeper
role: perform final check for knowledge article compliance including verifying
proper metadata tagging, validating appropriate audience selection, and confirming
legal and/or security requirements, then publish the article to the appropriate
audience.
Make sure
that all content meets standard presentation requirements as well as grammar
and punctuation. standards as defined by internal and external style guides.
Monitor
knowledge base workflow queue for new work assignments.
Skills:
6 months to
1+ years of experience in the area of Knowledge Management or online
publishing, including active support of the users and customers of an
enterprise KM system which includes writing and publishing of content.
Requires
expert knowledge of written English language.
Must have
strong editing and document design skill set. Strong attention to detail.
Self-awareness
of the role: understand how to improve the readability or usability of an
article without altering its meaning, which is the responsibility of the SME.
Strong
content development and organizational experience.
Takes the
initiative regarding development/revisions of knowledge base content. Requires
minimal direction.
Strong
background/experience in authoring tools such as MS Word, FrontPage, or
specific knowledge management applications.
Knowledgeable
in HTML.
Must be
schedule and deadline-oriented as there is a tight timeline to transform
current content into new environment.
Must be
able to coordinate workload across multiple clients. We will be transforming
content from multiple clients at a time.
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