Fresher & Exp Walkin For Technical Support  in PLM Domain @ � 3D PLM� in Pune

About Company

Name: 3D PLM Software Solutions

Website: www.3dplmsoftware.com

Job Details

Education: B.Tech/BE, M.Tech

Experience: 0-2 Years

Location: Pune

Walk-in On 23rd & 25th Jan 2013 at 10:00 AM to 12:00 PM @ Pune

Job Description

Technical Support 

Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products.

Reproduce customer issue in-house, this will require recreating the customer environment in-house.

Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available.

Submit and track issue with Development Team.

Validate Solutions provided by development team.

Coordinate communications between yourself, development team, and the customer.

Organize calls with customer to converge upon a resolutions.

Coordinate efforts with R&D and other DS teams to meet customers targets.

Manage defect communications between Dassault Systemes Support & the customer.

Walk-in Address

3DPLM Software Solution,

Red Fort Bldg,

Plot No. 15/B Pune Infotech Park,

M. I. D. C. Hinjewadi Taluka Mulshi,

Phase 1 Pune.

 For Future Reference.



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