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Freshers Recruitment For Incident Handling @ “Wipro BPO Solutions” Delhi
About Company Name: Wipro BPO Solutions Website : www.careers.wipro.com/bpo
Job Details Education: B.Tech/B.E Experience: 0 - 1 Years Location: Delhi
Job Description Incident Handling- SQL
- Resolution of tickets within Defined SLA
- Respond to tickets within pre defined SLA
- Get technical download of applications.
- Train new recruited agents.
- Help Team in achieving team’s target
- Attend / participate/ Contribute in training, resolution workshops organized by function.
- Update / Create user manuals and knowledge base.
- Take support from L2/ SME in complex problems / bugs or issues.
- Identify and highlight Bugs/Issues in application.
- Become Voice of customer and collate comprehensive feedback on services and support from customers. For Further Details Click Here
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