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Freshers Recruitment For Incident Handling @ “Wipro BPO Solutions” Delhi

About Company
Name: Wipro BPO Solutions
Website : www.careers.wipro.com/bpo

Job Details 
Education: B.Tech/B.E
Experience: 0 - 1 Years
Location: Delhi

Job Description
Incident Handling- SQL

- Resolution of tickets within Defined SLA

- Respond to tickets within pre defined SLA

- Get technical download of applications.

- Train new recruited agents.

- Help Team in achieving team’s target

- Attend / participate/ Contribute in training, resolution workshops organized by function.

- Update / Create user manuals and knowledge base.

- Take support from L2/ SME in complex problems / bugs or issues.

- Identify and highlight Bugs/Issues in application.

- Become Voice of customer and collate comprehensive feedback on services and support from customers.
 
For Further Details Click Here

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