Exp Hiring For Technical Support Analyst @ �United Health Group� in Gurgaon

About Company

Name: United Health Group

Website: www.unitedhealthgroup.com

Job Details

Education: B.E/B.Tech/MCA

Experience: 1-2 Years

Location: Gurgaon

Job Description

Technical Support Analyst

Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.

Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed.

Follow all escalation procedures according to service level agreement.

Use remote control tool to assist end users when needed.

Provide an accurate record of each call in incident management tracking tool.

Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function.

Act as a technical resource to others to resolve problems, issues, errors or related.

Requirements:

B.Tech./MCA/Graduation (Minimum 16 years of formal education, Correspondence courses are not relevant).

1 to 2 years of experience with Help desk, troubleshooting experience.

1 to 2 years of Windows Desktop support, Hardware background.

Should be willing to work on 24*5 shifts.

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