Bachelor's
degree or equivalent required, in Scientific Discipline, Information, Library
or Computer Sciences
Desired Profile:
Undertake
other reasonable duties as requested by supervisor/manager
0 -2 years
of experience in a Contact Center or Support Desk environment
Demonstrated
customer and/or technical support experience
Experience
with Contact Center Operations and CRM functionality
Excellent
written, interpersonal communication and problem solving skills
Ability to
distill and communicate, both in verbal and written form, business and/or
technical information in terms that are easily understood by staff and
customers
A good team
player with the ability to work on own their initiative with minimal direct
supervision
Organized
and detail oriented, with the ability to multi-task in a diverse and matrix
environment
Demonstrated
ability to meet departmental deadlines and organizational goals using effective
organization and planning skills
In-depth
knowledge of database searching and analysis functions, file management,
electronic publishing, the literature scholarly and research process
Knowledge
of database design and content, hardware and software applications, electronic
product delivery systems and emerging technology products
Service
oriented, with the ability to provide empathetic customer support within policy
guidelines and established procedures
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