Fresher Hiring For Support Center Analyst @ �Schneider Electric� in Bangalore

About Company

Name: Schneider Electric India Pvt. Ltd

Website: www.schneider-electric.co.in

Job Details

Education: Any Graduate

Experience: Fresher

Location: Bangalore

Job Description

Support Center Analyst

This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ), documenting , researching , and provide technical troubleshooting assistance to end users across all business units.

Take ownership of all Customer interactions , establish appropriate expectation , and provide timely feedback to end users for escalated issues and educate them on response time on escalated issues.

Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same.

Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.

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