Fresher & Exp Hiring For Technical
Support @ "Q-CAD Engineering" in Hyderabad
About Company
Name : Q-CAD Engineering Pvt Ltd
Website : www.qcadd.com
Job Details
Education : Any
Graduate
Experience : 0 to 4 Years
Location : Hyderabad
Walk-in On 24th July 2012 Between
12:00 pm-2:00 pm @ Hyderabad
Job Description
LEVEL 1 SKILL REQUIREMENTS
Education:
* Diploma /
Graduate degree(Non-Technical Graduates preferable).
Experience:
* At least
1 year work experience in a help desk / customer service role desired
*
Proficient language skill in US English.
Communication Skills (Verbal and
Written):
Clarity of
Speech
No heavy
accent
Rate of
speech adaptable to customer conversation
Proper
English Grammar
Pronunciation
Spelling
Punctuation
Excellent
vocabulary and use of common phrasing
Attentive
listening
Technical Skills
Familiar
with MS Operating Systems
Familiar
with Wi-Fi networks and USB peripherals
Technical
understanding of MS Operating Systems (Windows XP, Vista, Windows 7)
Knowledge
of current MAC Operating Systems
Demonstrated
ability to properly diagnose and resolve
Personal Skills/Expectations:
Exhibits
high degree of professionalism
Proactive
ownership of responsibilities
Promotes
continuous improvement
Strict
adherence to business policies
Ability to
multitask
Able to
type 50 wpm with 90% accuracy.
Demonstrated
attentive listening
Demonstrated
confidence when presented with difficult situations
Ability to
adapt conversation to skill level of customer
Demonstrated
customer service skills
LEVEL 2 SKILL REQUIREMENTS
Graduate or
equivalent, diploma in Software/Hardware, Engineers, etc.
Total
Experience - Technical Support 1-2 years of experience. Relevant Experience of
at least 6 months as an L1 Agent in Technical Support.
Documented
Outstanding English Skills (Verbal and Written)
Documented
Excellent Customer Service Skills
Extensive
knowledge of computer hardware, network, operating systems, MS Word, E-mail,
and Internet services
Ability to
use the infrastructure systems for phone, chat, and email support
Please walk
in directly to the below mentioned address on 24th July 2012 between 12pm-2pm
please
carry 2 copies of resumes and 2 passport size photographs
Contact Details
Name : B.Divya Reddy, Lead ITES Staffing
Email Address : [email protected] , [email protected]
Telephone : 9000902255
Walk-in Address
Qcadd Engineering Private Limited,
2nd floor,SNR Towers,
lane Besides ICICI Bank and Brisah
Show room,
Take U-turn from Nagarjuna Circle,
Punjagutta,Hyderabad
For Future Reference.
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