Exp Hiring For IT Helpdesk Analyst @
�NCR Corporation� in Mumbai
About Company
Name: NCR Corporation
Website: www.ncr.com
Job Details
Education: Any Graduates/Diploma
Experience: 0.6 Years
Location: Mumbai
Job Description
IT Helpdesk Analyst
1. Level 1
support for PC client issues e.g. desktop/laptop hardware, software, OS,
printers, etc.
2. Provide
information on IT processes, general how-to queries and known outages.
3. When a
problem is reported, the Help Desk Analyst must analyze the symptoms, determine
the root cause, review Knowledge Base instructions, provide resolution and
document the relevant details.
4. Escalate
to appropriate Level 2 team when needed and monitor progress on critical
priority tickets.
5.
Follow-up with Level 2 support teams for timely completion of tasks.
6.
Co-ordinate with third-party vendors like Dell and Canon for hardware issues
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