Exp Walk-in For Desktop/Service
Desk Engineer @ �MICROLAND� in Mumbai
About Company
Name: Microland Limited
Website: www.microland.co.in
Job Details
Education: Any Graduate
Experience: 1-4 Years
Location: Andheri / Goregaon
Walk-in On 9th June 2013 Between 9:00
AM to 1:00 PM @ Mumbai
Job Description
Desktop Engineer
Good
Communication Skills
Should be
open to work in 24*7 environments
Minimum 1yr
experience in desktop support with good experience on Outlook/lotusnote
Should
perform user account creation, deletion, and configuration.Basic
troubleshooting experience needed along with knowledge on the Operating System.
Configuring
and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems
remotely.
Knowledge
of Software Installation.
Troubleshooting
the Hardware and Software problems.
Service desk Engineer
Responding
to and Answering Calls, Emails and Web Tickets of end users in a cordial,
professional manner
Logging
Tickets (Incident / Service Request / Information Query) for every user
interaction handled
Providing
first level support on Desktops, Peripherals, and Office automation products.
Route/Assign
tickets to the appropriate support group, if necessary.
Identifying
and escalating high-severity, priority issues.
Updating
Pending Tickets with timely, precise, accurate updates.
Following-up
with end users, if necessary, for closure of pending tickets.
Willing to
work for 24*7 shifts.
Criteria:
Candidate
should be comfortable for 24*7 shift. no transportation facility.
Candidate
should be good in terms of communication as its for one of the international
customer.
Candidate
should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate
should have all the set of documents for the companies worked-Offer letter,
salary slip, Experience letter.
Walk-in Address
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd
floor),
Senapati Bapat Marg,
Lower Parel,Mumbai.
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