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Apply For Technical Support Associate in IBM @ Hyderabad
About Company:
IBM India Pvt Limited ,Bangalore,Hyderabad
Job Details :
Qualification : Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience - Must have
Experience : 1 - 3 Year(s)
Job Location : Hyderabad
Walkin Date On 24 December 2011 @ 10:00 a.m - 01:00 p.m
Job Description :
Providing Voice & E-Mail Technical Help Desk Services support to IBM
Internal End Users and External Commercial Account End Users across
North America, Cananda, EMEA & AP.
"Min 6 months of relevant experience in the mentioned skill areas
# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling
person who will perform problem cause analysis, resolve routine customer
problems and/or more complex problems, and resolve routing and customer
problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
## Customer Service Skills
# Communications : verbal and written
# Neutral accent
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance
technical support, written / oral communication and customer
satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller "
Provide Technical solutions to the external customers
Selection Process: -
Group discussion - Technical Interview - Communication Assessment round
Mandatory Documents:
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of latest 2months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission
(Both the original and photocopy must be carried). This could be your
Passport OR PAN card OR Driving license or Voter ID.
Walkin Venue :
BANGALORE:
IBM India Pvt Ltd,
3rd floor,
Pine Valley,
Embassy Golf Links,
Inner Ring road,
Bangalore.
Contact person: Arun
HYDERABAD:
IBMIndia Pvt Ltd
Mindspace Cyberabad Building,
No.3, Survey No.64,
APIIC Software Layout,
Hitech City,
Madhapur,
Hyderabad-500081
Contact person: Madan
For Future Reference.
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