Walk-in On 4th Nov 2012 Between
10:00 AM to 12:00 PM @ Bangalore
Job Description
IT Help desk - Technical Service
representative (100% voice process)
Providing
Voice & E-Mail Technical Help Desk Services support to IBM Internal End
Users and External Commercial Account End Users across North America, EMEA
& AP. The job will require you to handle inbound calls / emails / chats
regarding technical issues for end users.
Min 6
months of relevant experience in the mentioned skill areas
Remote
Infrastructure support delivery
Perform
problem cause analysis
Resolve
routine customer problem
Ability to
Identify Opportunity & Implement Process Improvements
Has
technical experience and skills in the areas of problem determination,
creativity and analysis.
Ability to
meet a set of defined account agent productivity measurements.
Skills Required:
#
Understanding of operating systems, Windows 2000/NT/XP configuration options
and troubleshooting
# Browser
Support - Internet Explorer
# Strong
computer skills required for initial call handling
# Ability
to identify basic hardware parts and aware of basic hardware concepts
# User
level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled
in commercially standard software applications and major desktop operating
systems.
# Awareness
of basic networking concepts and technologies.
# Excellent
oral and written communication skills.
# Excellent
customer service orientation
# Neutral
accent
#
Questioning skills- probing skills, as relevant to the issue and level of the
caller
Experience: (6months - 4yrs in Tech Support
Voice Process)
Eligibility:
- Any Graduate (10+2+3), Diploma Holders (10+3) with
minimum 6 months relevant experience
- Must have
good command over English
- Fluency,
Vocabulary and pronunciation.
- Must have
basic knowledge of Computer and operating systems
- Working in
shifts is a mandate. Candidates applying and selected for the job will be
expected to work in shifts - Including evening and night shifts. Shifts will
24x7 in nature and can vary depending on geographies supported
Selection Process:
Group
discussion
Technical
Interview
Communication
Assessment round
Mandatory Documents To carry:
IMPORTANT:
All these documents are mandatory and you will not be able to take up the interview
without these documents.
-Hard copy
of the interview invite (this email)
-Hard copy
of the resume
-Photocopy
of current organization offer letter
-Photocopy
of previous organization's reliving letter
-Photocopy
of second previous organization's reliving letter if the current or recent
organization's experience is less than one year.
-Photocopy
of latest 3 months pay slips
-One
passport size Photograph
-Valid Govt.
Approved ID Proof and Photocopy of the same for submission (Both the original
and photocopy must be carried). This could be your Passport OR PAN card OR
Driving license or Voter ID.
- All
semesters / year mark sheets
-Degree
certificate (If 2011 or 2012 passed out provisional certificate will be
considered)
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