Fresher & Exp Walk-in For Technical Support -Voice Process @ �IBM� in Bangalore, Hyderabad About Company Name: IBM India Pvt. Limited Website: WWW.ibm.com Job Details Education: Any Graduate Experience: 0 to 3 years Location: Bangalore, Hyderabad Walk-in On 15th to 18th Jan 2013 From 10:00 AM to 5:00 PM @ Bangalore, Hyderabad Job Description Technical Support -Voice Process Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Remote Infrastructure support delivery Perform problem cause analysis Resolve routine customer problem Ability to Identify Opportunity & Implement Process Improvements Has technical experience and skills in the areas of problem determination, creativity and analysis. Ability to meet a set of defined account agent productivity measurements. Skills: - Must have good command over English.
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Contact Details Name:
Walk-in Address BANGALORE Venue
Contact Person- Lakshmi Rangappa/ Arindam IBM India Pvt Ltd, D Block, Embassy Golf Links Koramangala Intermediate Ring Road, Bangalore-34
Hyderabad Venue
Contact Person- Sijo
IBM Mindspace Cyberabad, Survey No. 64 , APIIC, Software layout, Next to VSNL, Hitechcity, Madhapur, Hydreabad - 500081
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