Fresher & Exp Walk-in For IT Helpdesk @ �IBM� in Hyderabad

About Company

Name: IBM

Website: www.ibm.com

Job Details

Education: Bachelor's Degree/ Diploma

Experience: 0-5  Years

Location: Hyderabad

Walk-in On 26th to 30th Mar 2013 Between 10:00 AM to 4:00 PM @ Hyderabad

Job Description

IT Helpdesk - Technical Service representative

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery.      

perform problem cause analysis.        

Resolve routine customer problem.    

Ability to Identify Opportunity & Implement Process Improvements.             

Ability to meet a set of defined account agent productivity measurements. 

Mandatory Skills:

Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.   

Browser Support - Internet Explorer.  

Strong computer skills required .

Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.   

Excellent oral and written communication skills.    

Excellent customer service orientation .       .

Neutral accent.

Walk-in Address

IBM India Pvt. Ltd,

Wing A Building No 3,

Raheja Mind Space, Hitech City,

Apiic Software layout, 

Madhapur, Hyderabad  -  500081.

Contact person: Deepak / Chethan Ramesh

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