Fresher & Exp Walk-in For IT
Help Desk @ �IBM� in Bangalore/Hyderabad
About Company
Name: IBM India Pvt. Limited
Website: www.ibm.com
Job Details
Education: Bachelor�s Degree/ Diploma
Experience: 0-4 Years
Location: Bangalore/ Hyderabad
Walk-in On 11th to 14th June 2013
Between 12:00 PM to 4:00 PM @ Bangalore/Hyderabad
Job Description
IT Help Desk
Providing
Voice support to IBM Internal End Users and External Commercial Account End
Users across North America, EMEA & AP. The job will require you to handle
inbound calls / emails / chats regarding technical issues for end users.
Remote
Infrastructure support delivery.
Perform
problem cause analysis.
Resolve
routine customer problem.
Ability to
Identify Opportunity & Implement Process Improvements.
Has
technical experience and skills in the areas of problem determination,
creativity and analysis.
Ability to
meet a set of defined account agent productivity measurements.
Mandatory Skills :
Understanding
of operating systems, Windows 2000/NT/XP configuration options and
troubleshooting
Browser
Support � Internet Explorer
Strong
computer skills required
Proficient
in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN
Excellent
oral and written communication skills.
Excellent
customer service orientation
Neutral
accent
Desired Skills :
Ability to
identify basic hardware parts and aware of basic hardware concepts
User level
familiarity with at least one e-mail client � Outlook, Notes etc..
Skilled in
commercially standard software applications and major desktop operating
systems.
Awareness
of basic networking concepts and technologies.
Questioning
skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
Bachelor�s
Degree/ Diploma
Fluency in
Communications Skills (both spoken and written)/ soft skills
Additional Information :
working in
shifts is a mandate. Candidates applying and selected for the job will be
expected to work in shifts � including evening and night shifts. Shifts will
24�7 in nature and can vary depending on geographies supported.
MANDATORY DOCUMENTS:
(IMPORTANT:
All these documents are mandatory and you will not be able to take up the
interview without these documents.)
Hard copy
of the interview invite (this email)
Hard copy
of the resume
Photocopy
of current organization offer letter
Photocopy
of previous organizations reliving letter
Photocopy
of second previous organizations reliving letter if the current or recent
organizations experience is less than one year.
Photocopy
of latest 3 months pay slips www.presentjobs.com
One
passport size Photograph
Valid Govt
Approved ID Proof and Photocopy of the same for submission (Both the original
and photocopy must be carried). This could be your Passport OR PAN card OR
Driving license or Voter ID.
All
semesters / year mark sheets
Degree
certificate (If 2011 or 2012 passed out provisional certificate will be
considered)
CTC: Will
be disclosed to the selected candidates by the manager
**This role
is not into BPO domain.
Walk-in Address
IBM India Pvt. Ltd, (Only On 11th,
12th, 13th, 14th June 13 btw 12pm to 4pm)
EGL D Block, Kormangala Inner Ring
Road, Bangalore
Or
IBM India Pvt. Ltd, (Only On 11th,
12th, 13th, 14th June 13 btw 12pm to 4pm)
G1 Manyatta Tech Park, Nagwara Post,
Hebbal outer ring road, Bangalore
Or
IBM India Pvt. Ltd, (Only On 15th
June 13 btwn 10am to 1pm)
SA1, Opp to Jal Bhavan, Banergahtta
Road, Bangalore
Or
IBM India Pvt. Ltd, (Only On 11th,
12th, 13th, 14th June 13 btw 12pm to 4pm)
3B, Mindspace, Madhapur, HiTech
City, Hyderabad
Contact Person: Deepak Kumar. A /
Arun
** Candidates who have attended the
interview in the past 3 months should not appear for the interview.
For Future Reference.
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