Fresher Hiring For Technical Support
Associate @ �HONEYWELL� in Gurgaon
About Company
Name: Homeywell
Website: www.honeywell.com
Job Details
Education: Any Degree
Experience: Fresher
Location: Gurgaon
Job Description
Technical Support Associate
Responsible
for answering Tier 1 calls to support end customers resolve product related
issues to the best of their satisfaction.
Meet
all the targets laid down as client requirements under all circumstances �
Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.
Have
an individual development plan to improve skill set to Tech Support Specialist
responsibilities.
Seek
feedback from immediate supervisors via 1-O-1 or metrics discussion
Qualifications:
Able to operate PC based programs in a Windows
environment.
Ability
to gather and assimilate data to deliver accurate solutions to the customer in
a professional manner.
Takes
initiative to lead and supports team members in dealing with change.
Uses
up-to-date technical knowledge, skills and experience to effectively perform
jobs and contribute to the success of the department.
Maximizes
productivity levels while providing world class customer service.
Displays
effective problem solving skills.
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