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Freshers Walk-in For Tech Help Desk @ “FIS GLOBAL” On 18th Feb 2012 Chennai
About Company : Name : FIS
Job Details : Education : Any Graduate Experience : 0 - 1 Years Job Location : Chennai
Job Description : Tech Help Desk * Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses.
* Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP's, Escalation. etc)
* Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints. * Work Allocation for e-mail responses. * No Standing Arrears. *Candidates from Arts background (Eg : BA;B.COM – will not be eligible) * Candidates should be willing to work in night shifts (Cab Facility provided) & willing to sign a bond for two years as per corporate norms.
Desired Profile : - Knowledge on Networking concepts. - Exposure to ITIL framework. - Call handling experience – Added Advantage. - Candidates with MCSE/CCNA certifications preferred. - Candidates should come in formals.
Selection Process : Initial screening, Written Test, Technical discussion, HR Interview.
Note :Candidates with 3 months to 6 months (VOICE/SEMI VOICE BPO)EXP can also apply.
Walk-in For on 18th Feb 2012 between 10:00 a.m - 05:00 p.m @ Chennai Contact Details : Name : Waheeda Fathima – HR Telephone:3911 1500
Address : No 54, Vijayaraghava Road, T.Nagar, Chennai (opp. to Anna Arivalayam office)
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