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Freshers Walk-in For Tech Help Desk @ “FIS GLOBAL” On 18th Feb 2012 Chennai

About Company :
Name : FIS

Job Details :
Education : Any Graduate
Experience : 0 - 1 Years
Job Location : Chennai

Job Description :
Tech Help Desk
* Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses.
* Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP's, Escalation. etc)
* Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints.
* Work Allocation for e-mail responses
.
* No Standing Arrears.
*Candidates from Arts background (Eg : BA;B.COM – will not be eligible)
* Candidates should be willing to work in night shifts (Cab Facility provided) & willing to sign a bond for two years as per corporate norms.

Desired Profile :
- Knowledge on Networking concepts.
- Exposure to ITIL framework.
- Call handling experience – Added Advantage.
- Candidates with MCSE/CCNA certifications preferred.
- Candidates should come in formals.

Selection Process :
Initial screening, Written Test, Technical discussion, HR Interview.

Note :Candidates with 3 months to 6 months (VOICE/SEMI VOICE BPO)EXP can also apply.

Walk-in For on 18th Feb 2012 between 10:00 a.m - 05:00 p.m @ Chennai

Contact Details :
Name : Waheeda Fathima – HR
Telephone:3911 1500

Address :

No 54, Vijayaraghava Road,
T.Nagar, Chennai (opp. to Anna Arivalayam office)

 For Future Reference.



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