Fresher Hiring For Client Technical Support @ “DELL” in Hyderabad

About Company

Name: DELL

Website: www.dell.co.in

Job Details

Education: Any Graduate

Experience: Fresher

Location: Hyderabad

Job Description

Qualifications:

Thorough knowledge of the following:

Mainstream DOS and Windows Applications

Basic PC Hardware for desktop and portable systems

Microsoft Operating Systems

Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, etc.

Dell product intricacies

Functional knowledge of the Dellserv tool

Thorough knowledge of the technical reference tools (e.g. DSN, Training & Development, Customer Support Website, Forums, Approved WWW tools)

Understanding of support policies and procedural guidelines

Organizational skills.

Interpersonal skills.

Excellent telephone soft skills.

Thorough telephone functional skills

Ability to handle stressful situations.

Ability to deal professionally with irate customers.

A+, MCP, C.NA, DCSE certification preferred

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