"Business
Support Services: Administering people policies, related benefits and providing
executive support.
To perform
tasks as per process documentation (receive input and process to generate
suitable output such as letters, calculations, update database as required)
To maintain
detailed audit trails for all activities, and maintain effective documentation
with regard to each case
To be
involved in running service and process improvement projects within the team
giving tangible benefits to the organization
To keep
process documentation up to date and to ensure any changes are reviewed and
authorized by the Process Lead / Team Leader.
Desired Profile:
Good
Communication Skills both verbal & written
Experience
& Knowledge of MS Excel
Line of
Business:
US
Retirement Plan (401k) Recordkeeping. We support clients in maintaining
accounts, transaction & payroll processing, Compliance testing and other
back end operations of retirement plans.
Achieving
the process defined SLAs and volume targets
Strict
adherence to non disclosure of client information by preserving client
confidentiality
Taking
active participation in process improvements and automation
Ensure
Quality Control standards that have been set are adhered to
Excellent
organizational skills with ability to identify and prioritize report requests
based on Turn Around Tim
Completing
assigned responsibilities within timelines
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