Fresher & Exp Hiring For IT Service Desk Engineer @ �Cable&Wireless Worldwide� in Bangalore

About Company

Name: Cable&Wireless Worldwide

Website: www.cw.com

Job Details

Education: B.E/B.Tech/M.E/M.Tech

Experience: 0-3 Years

Location: Bangalore

Job Description

IT service Desk Engineer

To work in a 24/7 environment, logging incidents and Service Requests accurately, carrying out initial diagnosis and progressing them in a timely fashion to meet KPI�s, resolving the incidents wherever possible.

Co-ordinate incident resolution activities across a large number of internal groups and 3rd Party suppliers to ensure customer incidents/changes are resolved within SLA.

Incidents may be detected or received from monitoring tools, phone calls, emails, chat and web.

Excellent telephonic communication skills, especially in managing UK accent.

Requirements:

Good understanding of UK Culture.

Ability to form rapport on phone with UK colleagues.

Understanding of Windows Infrastructure more focussed at the desktop level including remote desktop management.

Understanding of anti virus, patching process, image builds etc.

Very basic understanding of variety of platforms like Unix, Mainframes, SAP etc.

Understanding of windows server infrastructure including domains, Active Directory and Exchange.

Ability to understand criticality of an issue when it is reported based on business impact

Desirable:

Knowledge of Cisco Routers and Switches.

MCSE, A+ etc.

Able to Use Network Monitoring tools to diagnose basic problems.

Understanding of ITIL framework with ability to contribute to problem management initiatives.

Understanding of IP networking, subnetting etc.

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