Fresher & Exp Walk-in For Customer
Support Executive @ “CSS CORP” in Chennai
About Company
Name : CSS CORP
Website : www.csscorp.com
Job Details
Education : 10+2+3 (diploma/graduation) (Without
Backlogs)
Experience : 0 to 2 years
Location : Chennai
Walk-in On 10th Oct to 12th Oct 2012
@ Chennai
Job Description
Required Competencies -
Communication
Skills (Call/email)
Has good
skills (grammar and structure) and can communicate effectively with the
stakeholders.
Has good
email etiquette and telephone etiquette.
Demonstrates
good listening skills
Data
Gathering and Analysis (SR Creation)
Clearly
documents sources and validates the accuracy of data/information to resolve
inconsistencies
Analyzes
and investigates up-to-date information from various sources and in various
formats.
Case
Management
Serves as
the point of contact for assigned case to ensure that all administrative
related actions are carried through to completion.
Uses a
collaborative process to assess, recommend, plan for and provide administrative
support and services from the initial request until the action is completed.
Decision
Making (Entitlement Validation)
Approaches
the task by breaking it down into parts and considers each part in detail.
Seeks
information about alternatives and chooses an option that meets a goal, solves
a problem or avoids a risk.
Actively
looks for discrepancies and inconsistencies in available information.
Considers
benefits & risks when making a decision.
Planning
and Prioritization (Time SLA Mgmt)
Organizes
work, sets priorities, and determines dependencies.
Determines
necessary sequence of activities and the efficient level of resources needed to
achieve short and long term goals.
Recognizes
and addresses the interdependences of activities and resources.
Maintains a
high level of energy and commitment to juggle multiple tasks and priorities,
and use available resources to get more done with less; all without losing
focus.
Takes
advantage of available resources (individuals, processes, departments, and
tools) to complete work efficiently.
DESIRED PROFILE:
0 - 2 years
experience in Voice process/ Customer Support/ customer service/ITES/BPO Industry
Flexibility
to work in night shift (rotational)
Contact Details
Name : Lakshmi Narasimhan
Email Address : [email protected]
Walk-in Address
CSS corp
Prince Info Park
A Block, 4th floor,
Amabattur Industrial Estate
Chennai 58
For Future Reference.
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