Fresher Hiring For Technical Support
@ “CONVERGYS” in Thane
About Company
Name : CONVERGYS
Website : www.convergys.com
Job Details
Education : Any Graduate
Experience : Fresher
Location : Thane - Maharashtra
Job Description
Responsibilities:
Provide
best-in-class customer service, problem resolution and technical
troubleshooting to customer queries over the voice based phone service.
Support
customers across Telecommunication, Financial Services, Healthcare, Technology
vertical.
Troubleshoot
customer issues related to internet broadband, cable, DTH, modem, router,
mobile handset etc.
Meet
customer requirements through first contact resolution.
Work in a
24x7 work environment; rotational /night shifts and no fixed weekly offs.
Clarify
customer requirements; probe for and confirm understanding of requirements or
problem.
Greet
customers in a courteous, friendly, and professional manner using agreed upon
procedures.
Listen
attentively to customer needs and concerns; demonstrate empathy.
Confirm
customer understanding of the solution and provide additional customer
education as needed.
Prepare
complete and accurate work and update customer file.
Education and Experience:
College
Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with
minimum 1 year of experience in an international call center
Should have
excellent communication and English speaking skills
Knowledge
of basic computer operations.
Ability to
learn.
Courteous
with strong customer service orientation.
Dependable
with proficient attention to detail.
Good
listening and responding skills.
Should be
willing to take up challenges and go extra mile to perform work
responsibilities
Should have
great interpersonal skills and ability to perform under pressure
Should be
open to work in any shift timing – night shifts or any other rotational work
shifts (early morning/late evening)
Should not
be pursuing any regular course/educational program which may conflict with the
work timings
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