Fresher Hiring For Technical Support @ �CGI� in Bangalore, Chennai

About Company

Name: CGI

Website: www.cgi.com

Job Details

Education: BE/BTech

Experience: Freshers

Location: Bangalore, Chennai

Event date: 23rd Mar 2013

Last date: 18th Mar 2013

Job Description

Technical Support

Providing a positive image of the company through your role as the first point of contact with customers.

To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.

Add value to your team environment by being enthusiastic and maintaining a positive attitude.

Log calls via the appropriate call logging system and provide appropriate level of technical fix.

Set the right expectations to customers in line with the client SLA.

To achieve all team and personal performance goals as defined by the company.

Ensure calls returned to Service Desk are reassigned without delay.

Monitor related incidents.

Monitor �Unresolved calls� in the team�s queue.

Adhere to ISO9000 and ISO27001 procedures.

Be ready to work in rotational shifts as required.

Comply with all company and unit policies.

Eligibility:

2012 batch BE/B.Tech (All branches).

Good communication skills (English).

Basic knowledge on Microsoft Windows Operating System, MS Office.

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